Refund Policy
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
**Refund Policy**
*Effective Date: 05/01/2025*
At M. Barnes Media Group, we take pride in delivering high-quality, custom graphic design work. Because our services are tailored to each client, we maintain the following refund policy:
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### 1. **Non-Refundable Deposit**
A deposit is required before any design work begins. This deposit is **non-refundable** under any circumstances, as it secures your project in our schedule and covers initial planning and concept development.
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### 2. **Refund Eligibility**
Refunds may only be considered under the following conditions:
* If a refund request is made **before** any design work has started (excluding the deposit).
* If we are **unable to complete** the project for reasons on our end.
Once any portion of the design work has begun or been delivered, the project is considered in progress and **no refunds** will be issued beyond what is explicitly stated.
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### 3. **Processing Time**
Approved refunds will be processed within **5 to 7 business days** and returned via the original payment method. We are not responsible for delays caused by your payment provider or bank.
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### 4. **Revision Policy**
If you're not satisfied with the initial design, we're happy to work with you through the agreed number of **revisions** stated in your project agreement. Refunds will not be issued due to dissatisfaction if revisions are still available.
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### 5. **Chargebacks and Disputes**
We ask that you contact us directly to resolve any concerns before initiating a chargeback or dispute. Initiating a chargeback without contacting us first may result in termination of future services and legal action.
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**Need Help?**
If you have any questions about this policy, please contact us